Understanding Our Studio Etiquette: Guidelines for a Harmonious Pilates Experience.

To ensure a seamless and enjoyable experience for all our valued clients, please acquaint yourself with our studio policies outlined below. These guidelines are designed to uphold our classes' integrity, respect commitments, and maintain’s, and maintain the serene environment we cherish. Your adherence to these policies allows us to continue offering the exceptional service and Pilates instruction that define our studios.

What to wear

Grip socks are required to take our group reformer classes for the safety of our clients and community. These can be bought at reception while checking in.

Reservations

While we warmly welcome walk-ins, securing your spot through an online reservation is highly recommended to ensure your place in class. Class registrations close 15 minutes before class for minimum disruption.

Cancellation

• Our group classes need a cancellation notice at least 12 hours before commencement. Failure to cancel or a 'no-show' within this timeframe will lead to the forfeiture of the class credit under your membership or package.

• For private, duet, and small group sessions, we ask for a 24-hour notice to cancel.

• Cancellations or 'no-shows' without adequate 24-hour notice will, unfortunately, result in the charge of the entire session fee.

We understand that plans change! If you need to cancel a reservation, please do so as soon as possible via your account.

Private Training Cancellations:

• Cancel at least 24 hours before your session to avoid penalties.

• Late cancellations (less than 24 hours) or no-shows:

• You will be charged the full session fee, or a session credit will be deducted from your package.

Important: We do not accept cancellations via email, Facebook, or Instagram. You are responsible for managing your reservations through your account.

Waitlist

Our waitlist accommodates up to three clients. Should a spot open up, we'll promptly notify you via automated email.
Additionally, feel free to drop by just before class starts—there might just be a chance for last-minute inclusion.

Refund

Please note that all transactions are conclusive. We are unable to process refunds, and both class packages and private sessions are exclusive to the purchaser and cannot be transferred or refunded.

Medical concerns & Pregnancy

If you have any medical conditions or health concerns, we strongly advise scheduling a private session to receive individualized attention and guidance before participating in group classes

Lost Items

Please note that all items will remain in Lost & Found for 1 month, then all will be donated. We encourage you to safeguard your belongings.

Turn Off and Tune In

We want you to drop in and take space for YOU. Please leave your cell phones off in the studio during class. Pictures/videos can be taken before or after class starts, but recording is prohibited while class is in session.

Age Restriction

The minimum age to attend class is 16. A parent or guardian must be present if the individual is under the age of 18 and sign a consent form for them to take class.

Privacy Policy

For details of our policy privacy please click here